Return and Refund Policy
Return & Refund Policy
We have a 10-day return policy, which means you have 10 days after receiving your item to request and send back your return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can fill out the contact form or contact us at Info@cutesass.com. Please note that returns will need to be sent to the following address:
PO Box 1509
Placentia, CA 92871
If your return is accepted, you will send the return to the address above. Buyers are responsible for the returning costs. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at Info@cutesass.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards. Masks are not returnable. Other sale items may be returned for a store credit (same return policy applied).
The fastest way to ensure you get what you want is to return the item you have,
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Info@cutesass.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.